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Sound Ideas for Sustained Benefit

Large, complex IT and network architectures today form the main arteries in virtually all companies. Only if they function smoothly and are permanently available, companies are able to act successful, fast, and flexible in a market getting more and more dynamic. Monitoring and optimising the communication and information network, therefore, is of existential importance for a business and an essential competitive factor in the global market.

An ever growing and ever tighter business orientation of the IT, service-oriented IT and application architectures, selective outsourcing of dedicated architecture segments - all in all too big a challenge for conventional system monitoring approaches. With their typical bottom-up approach, they don't produce useful results in distributed, ever-changing system architectures.

From the system monitoring view, the functioning of all the components necessary for a business service indicates that the business service as a whole is available for the user or the customer in the desired quality. The permanent monitoring of each single service component, many of them changed frequently, is technically impossible. What is more, due to the complexity of today's applications and architectures, the process of tracking and documenting the infrastructural changes has exceeded the limit of cost-effectiveness.

Geyer & Weinig takes a completely different approach for the monitoring and optimisation of a company's IT quality: the monitoring of the IT service quality takes place where it matters - at the user's or the customer's. This kind of approach - the consistent monitoring of IT services from the user's view - is proposed as well by ITIL, the worldwide de facto standard for IT Service Management models.

End-to-end monitoring, the approach Geyer & Weinig takes, as a whole is a top-down approach. Availability and performance of IT business processes, many of them based on different applications, are monitored at the personnel's or customers' workplaces. For this, dedicated 'user-less' monitoring systems can be applied, or a monitoring software can be installed on the users' PCs.

With our software suite for end-to-end monitoring, GW-TEL^® INFRA-XS^®, we offer an instrument for Service Level Management that provides consistent monitoring of IT service quality from the end user's perspective, thus making it transparent and objective.

Geyer & Weinig's portfolio is rounded off by an array of services. Backed by extensive expertise gained in a large number of international projects, the company stands for goal-oriented, professional project work bringing about the desired outcome fast and easily.