Geyer & Weinig EDV-Unternehmensberatung GmbH
go to content
navigation
Search
news
no news in this list.
Frame-XS
The central module for measurement of end-to-end communication relationships and for gathering data from the user’s perspective.
Win-XS
The central module for running fully automated, autonomous agent systems, requiring no operator input.
Trace-XS
Component for monitoring and analysis of the IT network infrastructure.
Problem-XS
The central module within the XS agents for providing comprehensive terminal-based evidence of availability as well as extended problem analysis when communication errors occur in network-related applications.
Pilot-XS
A module located on the INFRA-XS® agent for central administration of the agent configuration and to run centrally initiated management operations on the agents.
RTF-Module
Tools for supporting reference transaction flows (model descriptions of IT-based business cases), e.g. for process-orientated recording and documentation of IT workflows.
LTF-Module
Tools for measuring live transaction flows (implementation of reference transaction flows on end-user workstations) for gathering IT quality data directly at the end-user workstation.
content
XS-Agents:
A critical virtual customer
XS agents measure, generate and distribute a wide range of application and network-relevant data. They measure IT service quality precisely where it is delivered: at the performance interface point.
Measurement from the user’s perspective is carried out completely independently of the individual IT components. In addition, the XS agents break down the response time of an IT service into the individual dialogue steps and technical components, and in this way are able to identify in detail how much time is required for each process step – thereby supporting you in your continuous quality improvement process.
All XS agents run completely automatically – without any operator input – on PC systems running Microsoft Windows. A script simulates the keyboard input and mouse movements of a user and records the reactions of the system.
In other words, the measurement agents precisely simulate the actions of a real user:
- Start up Windows
- Start up Internet
- Access online shop
- Log on as customer
- Select and order products
- Pay for shopping basket
- Receive order-confirmation e-mail
- Log off
This kind of business case is monitored and documented on the basis of a refined, patented method – the reference transaction flow (model description of IT-based business cases).
The accumulation and correlation of data over time allows regional or organisation-specific evaluations and reports to be created at any time. The necessary synchronisation of all XS agents in the INFRA-XS® measurement field is achieved by a central time service, for example the Network Time Protocol (NTP).
Back to INFRA-XS®