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Item | Explanation | GW-TEL® INFRA-XS® Wording |
End-User Perspective | View as from an end-user's workstation | End-user View, End-user Perspective |
End-To-End Service Monitoring | Measurement of availability and response time of business processes from an end-user perspective, i.e., based on data that is collected on a workstation | End-to-End Service-Monitoring |
Service Level | Defined quality of a service regarding its availability and response time | Service Level |
Service Level Monitoring | Constant monitoring of a service's quality through measurement of its availability and response time | Service Level Monitoring |
AD | Microsoft® Active Directory | Active Directory |
End-User Perspective | Availability and Responsetime of Transactions, based on data that is collected on a workstation | End-to-End Monitoring |
Point of Measurement | Location where the data is collected | Point of Measurement |
Agent | Software on a PC that performs the task of collecting data for an end-to-end monitoring of business processes | XS-Agent |
Hot Standby Licence | A licence for a database or server which allows to change from a running, licensed, system to another one without licence - in the case of a system break down | Hot-Standby |
Remark: The licence for Infra-XS® has no limitation for application or database servers | ||
Active Agent / Robot | Standalone agent collecting data for an end-to-end montoring by acting in place of an end-user, i.e., performing business processes on workstations | XS-Agent RTS |
IMAGE | Copy of a hard disk of a PC which may be copied to other PCs. Fast method if you want to install a larger number of PCs | Disk-Image |
Passive Agent/ Robot | Standalone agent collecting data for an end-to-end service monitoring by viewing transactions which are triggered by user input | XS-Agent LTS |
Application | Software, most likely from one manufacturer, that supports one or more business processes of a company | Application |
Business Process | A Business Process is defined as "… a bunch of activities, who require one or more inputs and which creates an added value for the customer." | Business Process |
Business Case | A Business Case is an instance of a Business Process | IT-Service, simulated on a PC by transactions in a RTF |
Transaction | Part of a business process, e.g., the login procedure during an order management | Transaction |
Availability | Is a Service available for the user? | Availability |
Drill Down | Top-Down Approach to view data in pre-defined levels | Drill Down |
Pre-defined Monitoring | Fixed infrastructure of agents and a defined list of applications or transactions that you monitor | Parameters |
Event-driven Monitoring | Availability and response time are monitored only for the applications and locations where you have problems | Online-Monitoring |
This is a standard feature of GW-TEL® INFRA-XS® | ||
SLA-Threshold | Value of the threshold for an SLA | SLA-threshold |
Application-Threshold | Threshold for alerting that can be applied to monitor applications | Thresholds for applications or transactions that monitor response time and/or availability |
Working Day | Monday till Saturday |
|
Business Day | Monday till Friday |
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Service Time | The time in which a service must be available for the users | Service Time |
Maintenance Time | The Time when a business process is not available due to it-infrastructure maintenance | Maintenance Time |
SLA-Manager | The person responsible for the compliance of delivered services with the agreed-upon service levels | Service Level Manager, SLA-Manager |
Transaction point | Defined step within a business process that should be monitored | Sub-RTF |
SLA | Service Level Agreement – The agreement between customer and service provider regarding the quality of a service that has to be delivered | SLA |