Geyer & Weinig EDV-Unternehmensberatung GmbH

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Service Level Management:

Continuous improvement of IT quality

A consistently implemented service level management has a positive effect on all areas of a company. Only a permanently transparent view of IT-based services enables an accurate estimation of their quality and their targeted application. This allows IT to be more efficiently used as a tool for achieving corporate objectives – a good reason why it is scarcely conceivable for companies with large, networked IT systems to operate without service level management.
However, service level management systems do more the simply improve the IT services of a company – they also measure and document the company’s own performance, precisely showing up the cost-benefit ratio – i.e. the improvement in IT quality in comparison with investment.

Geyer & Weinig takes on overall responsibility and combines the services of the consultant and the tool provider.