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Geyer & Weinig: Experts in Service Level Management

As one of the pioneers in the field of Service Level Management in Europe, Geyer & Weinig since 1987 has set market standards and, with their expertise as well as the software suite Infra-XS^®, has helped to shape trends in SLM. Today, the company is among the leading European software producers and one of the largest providers of end-to-end monitoring solutions.

For the medium-sized company based in Karlsruhe, closeness to the customer is the key to successful business relations. This includes relying on highly-qualified and motivated staff who translate their expertise and profound experience into direct benefit for the customer and who take on the responsibility for quality, functionality and efficiency of the software or services.

 

Collaborative long-term business relationships and some of the largest Service Level Management installations in the European environment are testimony to our high degree of professionalism in consultancy and practical implementation.

 

 

Positioning in the ITSM Environment

 

Use of the ITIL-certified software suite Infra-XS^® for Service Level Management gives customers a permanent, transparent view of the quality of mission-critical IT processes. With its end-to-end monitoring approach, it provides a reliable tool for monitoring and optimising IT service quality, for example in terms of availability and response times, directly from the end customer’s perspective.

 

Customers can choose between in-house operation of the software and outsourcing - with a variety of business options - to Geyer & Weinig.

 

Support in the introduction of IT service management processes, coaching and assistance in the design of IT-based E2E monitoring systems, as well as training, coaching, and staff leasing in the area of Service Level Management, round off our portfolio.

 

 

Our ITSM-related Product Portfolio

 

End-to-end Monitoring Software Suite Infra-XS^®

-       Non-stop monitoring and reporting of IT services from the end user's view

-       Pro-active service-related alerting

-       Monitoring of mail systems, mail runtime monitoring

-       Service-related monitoring of server infrastructures

-       Improved analysing options for the IT service operation

-       Documentation of service quality for a transparent invoicing with internal

         or external service providers

 

Full Service Outsourcing

-       External operation, outsourced to Geyer & Weinig

-       In-house operation at the customer's, staff leasing

 

Training & Consulting

-       Trainings in a variety of Service Level Management-related tasks

-       Product trainings in the operation of the software suite Infra-XS^®

-       Management coaching in introduction and design of SLM systems

-       Consulting and fire-fighting related to problems in IT service operation